Return Policy
Q: Can I return a product if I am not satisfied with my purchase?
A: Of course. If you are not satisfied with the product you have purchased, you can contact us to initiate a return process within 30 days of receipt. Please ensure that the product remains in its original condition and packaging.
Q: What is the return process?
A: To return an item, please first contact our customer service department via email or phone, explaining the reason for the return. We will provide guidance for the return and the necessary return address.
Q: Will I need to pay for the return shipping?
A: The responsibility for paying return shipping costs depends on the reason for the return. If it's due to a product defect or our error, we will bear the shipping costs. Otherwise, the shipping costs may need to be covered by the customer.
Refund Process
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original method of payment.
Q: What should I do if the item I received is damaged or incorrect?
A: If the item you received has a problem, please contact us within 48 hours of receipt. We will offer the option to exchange or refund.
Q: Can I return the product directly to a store?
A: If we have a physical store, you can choose to return the item in-store. If it's an online-only store, please follow our online return process.
Special Cases
Q: Can all products be returned?
A: Most products can be returned, but some items may not be eligible for return due to hygiene or safety reasons. For specific details, please refer to the product page.
Q: Can I exchange an item instead of receiving a refund?
A: Yes, we offer an exchange service. If you wish to exchange for the same item in a different size or color, please specify this when returning the item.
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